Services
New Members
Assistance is given to new members in completing the relevant applications forms and also in selecting the correct plan for their individual needs. We can either run induction presentations at the various sites on a monthly basis, set up one on one sessions with the new members or assist them telephonically.
Member Queries
We currently assist our members with the following issues:
Claims
Hospital Authorisations
Chronic Applications
Addition of Dependants
Plan Details
Changes to Banking Details
Savings Balances
Cancellations
Transfers
Plan Changes
Updating Personal Information
Replacement Membership Cards
We continuously strive to have an excellent relationship with the members as well as the Human Resources, Payroll and Management Departments of our various clients.