Assistance is given to new members in completing the relevant applications forms and also in selecting the correct plan for their individual needs. We can either run induction presentations at the various sites on a monthly basis, set up one on one sessions with the new members or assist them telephonically.
We currently assist our members with the following issues:
- Hospital Authorisations
- Chronic Applications
- Addition of Dependants
- Plan Details
- Savings Balances
- Changes to Banking Details
- Plan Changes
- Updating Personal Information
- Replacement Membership Cards
We continuously strive to have an excellent relationship with the members as well as the Human Resources, Payroll and Management Departments of our various clients.